Refund policy

RETURNS

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • A receipt or proof of purchase is required.

HOW TO INITIATE A RETURN

  1. Log in to your profile on our website and select the item(s) you wish to return.
  2. If your return is approved, you will receive a return shipping label and instructions.
  3. Items returned without prior approval will not be accepted.

For any return-related queries, please contact us at sipsip@thesalf.com.

DAMAGED OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you find the item(s):

  • Defective
  • Damaged
  • Incorrect

Contact us right away so we can assess the issue and make it right.

EXCHANGES

We unfortunately do not offer exchanges.

REFUND PROCESS

  • Once we receive and inspect your return, we’ll notify you of approval or denial.
  • If approved, your refund will be processed automatically to your original payment method.
  • Please note: banks and credit card companies may take additional time to process and post the refund.