Privacy policy

Sip, a trademark of Salf (Pty) Ltd (“Sip”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, services, and social media platforms.

INFORMATION WE COLLECT

We collect and receive information about you in the following ways:

1. Information You Provide

This includes details you give us directly, for example:

  • When you sign up for our services
  • When completing forms on our website
  • When entering competitions, promotions, or surveys
  • When posting comments or content on our social media pages
  • When you contact us directly

Information you may be asked to provide includes:

  • Full name and surname
  • Contact number and email address
  • Physical address
  • Identity or passport number
  • Date of birth

2. Information We Collect Automatically

When you use our website or social platforms, we may collect:

  • Log and usage information
  • Device details (browser, operating system, IP address)
  • Location information
  • Insights inferred from your interactions with our services

We collect this data using cookies, web beacons, and similar technologies.

3. Information From Third Parties

We may supplement your information with publicly or commercially available data and combine it with what we already hold.

HOW WE USE YOUR INFORMATION

We use the information collected to:

  • Provide you with products, services, or information you request
  • Communicate with you, including customer support
  • Refer you to appropriate third-party service providers
  • Deliver marketing and advertising (with your consent)
  • Improve our services and offerings

HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

  • Our affiliates and subsidiaries
  • Limited employees and third-party service providers acting on our behalf
  • Business partners
  • Legal authorities, if required by law or to protect our rights
  • Third parties, with your explicit consent (e.g., advertisers)

Third-party providers may only use your data as required to perform their services.

YOUR RIGHTS

You have the right to:

  • Opt out of marketing communications at any time
  • Configure your browser to reject cookies
  • Request corrections or removal of inaccurate personal information

We will still send service-related messages where necessary (e.g., order updates).

DATA RETENTION

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

SECURITY MEASURES

We use commercially reasonable safeguards to protect your personal information. While no method is 100% secure, we continually update our systems to minimize risks of unauthorized access, disclosure, or misuse.

TRANSFER OF DATA

  • Sip operates from South Africa, but your information may be transferred to servers outside of your country.
  • Data transfers will only occur to countries with data protection laws equivalent or stronger than those in South Africa, or to service providers bound by strong data protection agreements.
  • By using our website and submitting information, you consent to these transfers.

THIRD-PARTY LINKS

Our website and social media platforms may include links to third-party websites or services. Sip is not responsible for their privacy practices. We recommend reviewing the privacy policies of any external websites you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date indicated.

ACCESS TO YOUR PERSONAL INFORMATION

You may request at any time:

  • Confirmation that we hold your personal information
  • Access to the information we hold about you
  • Details of third parties we have disclosed your data to
  • Correction or deletion of incomplete, inaccurate, or outdated information

 Requests can be made in writing to sipsip@thesalf.com.